FREQUENTLY ASKED QUESTIONS

COMPANY BACKGROUND

• What does the MCR logo represent?
• Why is the company called Motor City Reman?
• Your name says "Reman"... am I buying new or remanufactured?
• Where are you located?
• How else may I contact you?

COVID-19

• Will shipments be stopped at this time?
• Can COVID-19 spread from packages or objects?
• Returns & Warranty Delays

FITMENT

• How to determine the correct unit
• I can't find the part I need, can you help?
• Are your parts Remanufactured?
• Is the item OEM or Aftermarket?

YOUR ACCOUNT

• How can I reset my password?
• How do I change my password?
• How do I update my payment information?
• How do I update my account and address?
• How do I sign in?

GIFT CARDS/eGift CARDS

• Terms and Conditions
• Why isn't my Gift Card being accepted?
• How will I receive it?
• How can I check the balance?
• How can I use a Gift Card/eGift Card?
• About

COUPONS

• Here’s the Deal

PAYMENT

• What payment methods do you accept?
• Can I use a debit card?
• Do you accept PayPal?
• Why doesn't my promo code work?
• The address I typed is correct, but it's not being accepted. What should I do?
• Why does my card show two charges?

See all 11 articles

SHIPPING

• What are MCR - Motor City Reman’s shipping terms?
• PROCESSING TIME
• How do I track my order?
• How much is shipping?
• FAST & FREE SHIPPING
• EXPEDITED SHIPPING

See all 17 articles

OTHER

• Is there a core charge?
• How do I request a donation or sponsorship?
• Can I get a gift box with my order?
• How to I make sure your emails dont goto spam?

EMPLOYMENT

• How can I find out about job openings with MCR?

WHY SHOP ON MOTORCITYREMAN.COM?

• Perks with Purchase
• Why shop MCR?